Weather / Rescheduling / Cancelling
Q: What if the weather does not cooperate?
A: You may re-schedule your event, due to weather, up to the morning of the event. Once we have left our location, your eligibility to re-schedule will no longer be available. We will require payment in full. If you have re-scheduled, your deposit will be credited towards your next rental. Be advised that we leave as early as 5:30 am. Bounce Around always tries to watch the weather and contact you prior to your event. However, it is still your responsibility to re-schedule if you feel it is necessary. We have the right not to set up in any place or situation we feel is unsafe for use.
Q: What if we need to cancel / reschedule?
A: You may cancel / reschedule 48 hours prior to your event due to family emergencies, time changes, etc. There will be no penalty for this type of reschedule. If you cancel, the deposit is non-refundable but is transferable. This will remain as a credit on your account for up to 2 years.